The Earn Lens Support
Help for The Earn Lens: Income Tracker
Contact Us
Email support@thewiselyspent.com and we'll get back to you as soon as we can, usually within two working days.
To help us help you, please include your device model, operating system version, and the app version (shown at the bottom of Me → Settings).
Frequently Asked Questions
How is the hourly rate calculated?
The Earn Lens divides the income you log for a stream or project by the hours you log against it. If a rate looks off, check the hours and income entries for that stream.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone, go to Settings → [your name] → Subscriptions. On Android, open Google Play and go to Profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before your renewal date to avoid being charged for the next year.
How do I restore a purchase on a new device?
Sign in with the same App Store or Google Play account you used to buy it, then go to Me → Subscription in the app and tap Restore.
Can I get a refund?
Refunds are handled by the store you bought from. Request one through Apple or Google Play.
Does the app connect to my bank?
No. The Earn Lens uses manual entry only. It never connects to banks or card providers.
How do I delete my account and data?
In the app, go to Me → Settings → Delete everything and confirm with Delete everything permanently. This deletes your login account, your email address and all of your data. You can also email privacy@thewiselyspent.com from your registered address. See our Privacy Policy for details.